Monitor conflict resolution process

4. Conflict resolution measures

The following are measures that can be used to resolve conflict.
 Removing the cause and conditions leading to the conflict.
 Early action: Conflict should be resolved at an early stage of development to reduce chances of it escalating.
 Positive attitude: conflicting parties must present themselves before the resolution team to find solution.
 Effective persuasion: The conflicting parties must be persuaded to change their view point, attitudes and beliefs in an attempt to resolve conflict.
 Flexibility: Conflicting parties must not be rigid but show exercise flexibility in attitude to enable conflict resolution.
 Divert focus: The greater good of conflicted parties should be advised to focus their energies to jointly fighting an eternal enemy instead of focusing on internal wrangles.
 Fleeing from conflicting situation is also advised.
 Tolerate the situation by ignoring it and allowing time to solve the issue
 Accepting when one is wrong and moving on is key.
 Re-establishing mutual trust and repair broken relationships.
 Effective communication to bring understanding and minimize suspicion.
 Arbitration entails appointing a person or committee to listen to both parties give verdict and give room for compromise forward conflict resolution.
Consequences of conflict resolution mechanism
 Win- win
 Win- loose
 Loose- loose
 Loose- win

Steps of conflict resolution
i. Identify the cause of conflict
ii. Focuses beyond the conflict
iii. Deliberate solutions
iv. Make a compromise on the solution
v. Agreement

Stages of conflict resolution
i. Accommodation
ii. Avoiding
iii. Competing
iv. Compromise
v. Collaboration