Establish conflict causes

 It is a universal process found in every society
 The result of deliberate and conscious efforts of individual of groups
 Conflict is a brief duration, temporary and intermittent
 Conflict is inevitable. It is everywhere it develops because we are dealing with people‟s lives, jobs, children, pride etc.
 Perception is conflict. We all have different perceptions and views. What we perceive and think affects our behaviours, attitudes and communication
 Interdependence and interaction. Without interdependence there are no interaction conflict occurs when there is some kind of interaction that takes place

Types of assessment tools
a) Questionnaires. These are written questions that are given to the conflicting parties in relation to the conflict at hand.
b) Interview. It‟s a one on one question and answer session that helps the conflict manager get information.
c) Sampling method. Cluster sampling is collecting data in groups of people who are in the same religion.
d) Observation. Where the conflict manager get to listen and observe the character and attitude of the parties in conflict and comes up with a decision based on the observation made.